Privacy Policy

1. What we collect

We collect information you give us, including your name, phone number, email address, job address, car details, quote photos and booking records. We also keep your quote requests, repair history and communications so we can manage your work and respond to enquiries.

Please avoid including unrelated personal information or other people in photos you send us.

2. Why we collect it

We use this information to assess damage, prepare quotes, contact you, arrange bookings, carry out repairs, manage memberships, process payments and keep service and warranty records. We only ask for information relevant to these purposes. If you do not provide the details we need, we may not be able to quote or arrange your service.

3. Website analytics and cookies

Our website uses cookies and similar technologies to support account sign-in and understand website use. Analytics and advertising tools, including Google tracking, may collect information such as your device, browser, pages visited and interactions with forms or links. We use this to improve the website and measure our advertising.

You can block or delete cookies through your browser settings and manage advertising preferences through the relevant provider. Blocking cookies may affect sign-in and some website functions.

4. Who we share it with

We never sell your personal information. We share customer information only with the booking and payment systems needed to arrange your work, manage your bookings and process payments. Those systems receive only the information needed for their role and handle it under their own privacy policies.

5. Keeping information secure

We take reasonable steps to protect personal information through secure storage, access controls and limiting access to people who need it for their work. No online system can guarantee complete security. We keep information for as long as it is needed for services, warranty matters and record-keeping obligations, then take reasonable steps to delete it or remove identifying details.

6. Accessing or correcting your information

You can ask to access the personal information we hold about you or correct information that is inaccurate or out of date. Email info@rapidsmartrepair.com with your request. We may need to confirm your identity before providing or changing information. If we cannot fulfil a request, we will explain why.

7. Privacy enquiries and complaints

If you have a question or believe we have mishandled your personal information, contact us at info@rapidsmartrepair.com. Please describe what happened and how you would like it resolved. We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for information about your privacy rights and complaint options at www.oaic.gov.au.

8. Changes to this policy

We may update this policy as our services or privacy practices change. The latest version will be available on this page with its last updated date.